Privacy Policy

Effective Date: FEB. 13TH 2026


1. Who We Are


Ziprides, operated by Scoot Around LLC (“Ziprides,” “we,” “us,” or “our”), provides scooter rental and shared-mobility services through our websites, mobile applications, and connected vehicles (collectively, the “Services”).

Business Address:

86 Twp Rd 347

Ironton, Ohio 45638

Email: zipride20@gmail.com


This Privacy Policy is written with Kentucky residents in mind and is intended to comply with applicable federal and state laws, including:

  • The Kentucky Consumer Protection Act (KRS 367)
  • Kentucky Data Breach Notification Law (KRS 365.732)
  • Children’s Online Privacy Protection Act (COPPA)
  • Other applicable U.S. federal laws



2. Information We Collect


We collect information in three primary ways:


A. Information You Provide Directly

When you create an account or use our Services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Billing address
  • Government-issued identification (if required for verification)
  • Payment information (processed securely by our third-party payment processor; we do not store full credit card numbers)
  • Communications with customer support
  • Survey responses, promotions, or feedback


B. Information Collected Automatically when you use our website, app, or scooters:

Device identifiers

App version and browser type

  • Crash reports and diagnostics
  • Log data (pages viewed, timestamps, referring URLs)
  • Approximate location (via IP address)
  • Precise GPS location during scooter rides


C. Information from Third Parties we may receive information from:

  • Identity verification providers
  • Fraud-prevention services
  • Payment processors
  • Analytics and advertising partners
  • Social media platforms you choose to connect



3. How We Use Your Information


We use collected information to:

  • Provide, operate, and maintain our Services
  • Enable scooter rentals, start/end rides, and calculate trip charges
  • Process payments, deposits, and refunds
  • Verify identity and eligibility
  • Prevent fraud, theft, misuse, and unsafe riding
  • Monitor vehicle condition, battery health, and maintenance
  • Send safety alerts and required service communications
  • Deliver marketing communications (you may opt out at any time)
  • Comply with legal obligations and law enforcement requests
  • Enforce our Terms of Service

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.




4. How We Share Information


We may share your information with:

  • Service Providers
  • Companies that help us operate the business, including:
  • Payment processors
  • Cloud hosting providers
  • Analytics services
  • Customer support tools
  • Identity verification partners


These providers are contractually required to safeguard your information.

  • Legal Compliance & Safety


We may disclose information if required to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Protect the safety of riders or the public
  • Protect our rights, property, or prevent fraud



Business Transfers


If Ziprides is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.


We do not sell your personal information.


We do not share personal information with third parties for their own direct marketing purposes without your explicit consent.



5. Cookies, Analytics & Advertising

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze usage and performance
  • Prevent fraud
  • Measure advertising effectiveness
  • Display relevant promotions where permitted


You can control cookies through your browser or device settings.

Advertising partners may use cookies or pixels to measure performance and prevent duplicate ads. You may opt out of interest-based advertising through your device settings or recognized industry opt-out programs.



6. Advertising & Promotions


We may display:

  • In-app promotions
  • Email offers
  • Local business partnerships


When working with advertisers:

  • We may share aggregated or anonymized data (e.g., total ride counts or general demographics).
  • We do not share names, contact information, or detailed ride histories for advertising purposes.
  • You may opt out of promotional emails at any time by using the unsubscribe link or adjusting your account settings.




7. Location & Vehicle Data


Because our Services are location-based, we collect:

  • GPS location during active rides
  • Vehicle ID numbers
  • Battery status and diagnostic data
  • Unlock/lock timestamps
  • Trip start and end points


This data is necessary to:

  • Operate and bill for rides
  • Ensure rider safety
  • Comply with local regulations
  • Maintain and recover vehicles
  • Prevent theft and misuse



8. Data Retention & Deletion


We retain personal information only as long as necessary to:

  • Provide Services
  • Meet legal, tax, or accounting requirements
  • Resolve disputes
  • Prevent fraud
  • Backup copies may remain temporarily in secure storage.
  • You may request account deletion or data access by contacting us at the email listed above.




9. Kentucky Residents – Your Rights


For Kentucky residents:

We operate in compliance with the Kentucky Consumer Protection Act (KRS 367).

In the event of a breach involving unencrypted personal information, we will notify affected individuals in accordance with KRS 365.732.

You may request access, correction, or deletion of your personal information.

You may opt out of marketing communications at any time.




10. Data Security


We implement reasonable technical, administrative, and physical safeguards, including:

  • Encrypted data transmission
  • Secure hosting infrastructure
  • Restricted employee access
  • Routine monitoring and system protections
  • No system is completely secure. In the event of a data breach, we will respond promptly and in accordance with Kentucky law.




11. Children’s Privacy


Our Services are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete the information promptly in accordance with COPPA.




12. Third-Party Services

Our Services may contain links to third-party websites or tools. These are governed by their own privacy policies. We are not responsible for third-party practices.




13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If material changes are made, we will notify you through:

Email

In-app notification

Website posting

The “Effective Date” at the top of this policy reflects the latest version.




14. Contact Us

If you have questions, concerns, or wish to exercise your rights, contact:

Ziprides – Scoot Around LLC

86 Twp Rd 347

Ironton, Ohio 45638

Email: zipride20@gmail.com