🛴 Scooter Rental FAQ

1. How Do I Rent A Scooter?

Download our app (or visit our rental station), create an account, add your payment method, and accept the rental terms. Then you can unlock a scooter and start riding.


2. Do I Need A Driver’s License?

Yes. Riders must be at least 16 years old and hold a valid driver’s license or state-issued ID.


3. Is A Helmet Required?

We strongly recommend wearing a helmet at all times. Some states and cities may require helmets by law. Safety first!


4. How Much Does It Cost?

Scooter rentals are charged based on time. Our rates are listed in the app and may include:

  • Unlock fee
  • Per-minute or hourly fee
  • Daily or multi-day packages

Note: A 6% sales tax applies.


5. Is There Insurance Included?

No. Riders use scooters at their own risk and must agree to our liability waiver before renting.


6. What If The Scooter Breaks Down?

Stop riding immediately, end your trip in the app, and contact customer support. Do not continue riding a damaged scooter.


7. Can I Carry Passengers?

No. Scooters are designed for one rider only. Carrying passengers is unsafe and against our rules.


8. Where Can I ride?

Scooters can be operated on local streets, bike lanes, and paths where permitted by law. Please do not ride on highways, interstates, or sidewalks.

9. Where Do I Park the Scooter?

Park the scooter safely and responsibly:

  • Out of the way of pedestrians
  • At designated scooter Parking sites

10. What If My Phone Dies During a Ride?

You are responsible for ending the ride. If your phone dies, the trip will remain active until the scooter is locked in the app. Please make sure your phone is charged before riding.


11. What Happens If I Get Into an Accident?

Call 911. Then notify us immediately through the app or customer support. You are responsible for any damages or injuries while operating the scooter.


12. Can I Take A Scooter Outside Of The Service Area?

No. Scooters must remain within the designated service area shown in the app. Leaving the service area may result in extra fees or the scooter shutting down.


13. What If I Lose Or Abandon A Scooter?

Riders are responsible for the scooter during their rental. Lost, stolen, or abandoned scooters may result in replacement fees.


14. Do I Need To Sign Anything Before Riding?

Yes. Every rider must agree to our Terms & Conditions and Liability Waiver before renting.